Within 14 days of receiving your product, you can register your return. This can be done by emailing [email protected] or using the return form. After registering, you then have another 14 days to send the product back.
Returns and Exchanges
Please send your package to the return address below:
SailSupply
P.J. Troelstraweg 147a
8919 AA Leeuwarden
Netherlands
Please include the packing slip and the reason for return so we can identify your shipment. Also email the tracking code to [email protected].
No, you are not required to give a reason. We would appreciate it if you let us know, so we can improve our service, but you do not have to provide one.
Yes, you can exchange a product. You first return the product and then place a new order. That way you will receive your new product as quickly as possible.
You can register your return using the withdrawal form (included or available on request) or by sending a clear email to [email protected]. Always include your order number.
The return shipping costs are at your own expense.
You may unpack and inspect a product as you would in a store. If you have used the product more than necessary to check it, we may charge a depreciation fee.
Please return the product complete, with all accessories, and — if reasonably possible — in the original packaging.
No, at this moment you can only send your return by post to our return address.
We will refund you within 14 days after you let us know you wish to return the product. We will wait to refund until we have received the product.
Please check your order immediately upon receipt. If your product is damaged, notify us as soon as possible at [email protected]. We will gladly resolve this for you.
Yes, there are a few exceptions:
- Custom-made products, such as ropes, guard rails, anchor chains, cables, and hoses that we cut to your specifications.
- Hygiene products where the seal has been broken.
- Opened packaging of liquids and chemicals, such as cleaning agents, maintenance products, and antifouling, cannot be returned for hygiene and safety reasons.
Yes, you can. Please contact our customer service as soon as possible at [email protected].
No, you may only inspect or try on the product as you would in a store. Using it on the water is not included and may result in depreciation or exclusion from the return policy.
Please contact our customer service as soon as possible at [email protected]. We will make sure you receive the correct item free of charge.
Yes, if you return the entire order, we will also refund the original shipping costs. However, the costs for returning the package are at your own expense.